Call center employees who volunteered to … We thank Chris Palauni for organizing our trip to JetBlue, and David Butler, Jared Fletcher and Michelle Rowan for their time discussing the call-center and home-working industries. Home workers also reported improved work satisfaction and their job attrition rate fell by 50%. 18871), co-authors Nicholas Bloom, James Liang (who co-founded CTrip and helped to make its productivity data available), John Roberts, and Zhichun Jenny Yang present the results of that experiment. Call center employees who volunteered to WFH were randomly assigned to work from home or in the office for 9 months. Evidence from a Chinese Experiment. In this study, a Chinese firm chose some of its call center workers to work from home, while others (the control group) continued to work in the office. Call center employees who volunteered to WFH were randomly assigned either to work from home or in the office for 9 months. Does Working from Home Work? EVIDENCE FROM A CHINESE EXPERIMENT* Nicholas Bloom James Liang John Roberts Zhichun Jenny Ying A rising share of employees now regularly engage in working from home (WFH), but there are concerns this can lead to ‘‘shirking from home.’’ We report the results of a WFH experiment at Ctrip, a 16,000-employee, NASDAQ-listed John Roberts, John H. Scully Professor of Economics, Strategic Management, and International Business, Graduate School of Business at Stanford University, “Does Working From Home Work? Does Working from Home Work? Call center employees who volunteered to WFH were randomly assigned to work from home or in the office for 9 months. Interestingly, over half of them switched, which led to the gains from WFH almost doubling to 22%. We report the results of a WFH experiment at CTrip, a 16,000-employee, NASDAQ-listed Chinese travel agency. We find a 12% increase in performance from home-working, of which 8.5% is from working more minutes of per shift DOES WORKING FROM HOME WORK? Location: Room 121 See map. DOES WORKING FROM HOME WORK? Due to the success of the experiment, Ctrip rolled out the option to WFH to the whole firm and allowed the experimental employees to reselect between the home and office. EVIDENCE FROM A CHINESE EXPERIMENT* Nicholas Bloom James Liang John Roberts Zhichun Jenny Ying A rising share of employees now regularly engage in working from home (WFH), but there are concerns this can lead to shirking from home. EVIDENCE FROM A CHINESE EXPERIMENT Nicholas Blooma, James Liangb, John Robertsc and Zhichun Jenny Yingd February 22nd, 2013 Abstract: About 10% of US employees now regularly work from home (WFH), but there … Evidence from a Chinese Experiment * By Nicholas Bloom, James Liang, John Roberts and Zhichun Jenny Ying. We wish to thank Jennifer Cao, Mimi Qi and Maria Sun from Ctrip and Ran Abramitzky, Mirko Draca, Itay Saporta, Stephen Terry, John Van Reenen and Edison Yu from Stanford for their help and advice in this research project. Does Working from Home Work? Abstract: About 10% of US employees now regularly work from home (WFH), but there are concerns this can lead to “shirking from home.” We report the results of a WFH experiment at CTrip, a 16,000- employee, NASDAQ-listed Chinese travel agency. Nicholas Bloom (), James Liang, John Roberts and Zhichun Jenny Ying. 127 Wall St We report the results of the first randomized experiment on home-working in a 13,000 employee NASDAQ listed Chinese firm. Evidence from a Chinese Experiment,” Professor Bloom and his coauthors James Liang, John Roberts, and Zhichun Jenny Ying report on a working-from-home experiment they conducted with Ctrip, China’s largest travel agency. Does working from home work? Evidence from a Chinese Experiment," The Quarterly Journal of Economics, Oxford University Press, vol. Does Working from Home Work? Nicholas Bloom & James Liang & John Roberts & Zhichun Jenny Ying, 2015. A rising share of employees now regularly engage in working from home (WFH), but there are concerns this can lead to "shirking from home". work-force now regularly home working. We report the results of a WFH experiment at … This highlights the benefits of learning and selection effects when adopting modern management practices like WFH. Question: DOES WORKING FROM HOME WORK? A rising share of employees now regularly engage in working from home (WFH), but there are concerns this can lead to “shirking from home.” We report the results of a WFH experiment at Ctrip, a 16,000-employee, NASDAQ-listed Chinese travel agency. EVIDENCE FROM A CHINESE EXPERIMENT Nicholas Blooma, James Liangb, John Robertsc and Zhichun Jenny Yingd July 2012 Abstract: Over 10% of US employees now regularly work from home (WFH), but there is widespread Pay Special Attention To The RCT Design. About 10% of US employees now regularly work from home (WFH), but there are concerns this can lead to "shirking from home." Due to the success of the experiment, CTrip rolled-out the option to WFH to the whole firm and allowed the experimental employees to re-select between the home or office. DOES WORKING FROM HOME WORK? We wish to thank Stanford Economics, Stanford GSB and the Toulouse Network for Information Technology (which is supported by Microsoft) for funding for this project. But one pioneering study that has new relevance found that working from home one day a week boosted output by 13%. A rising share of employees now regularly engage in working from home (WFH), but there are concerns this can lead to “shirking from home.” We report the results of a WFH experiment at Ctrip, a 16,000-employee, NASDAQ-listed Chinese travel agency. About 10% of US employees now regularly work from home (WFH), but there are concerns this can lead to “shirking from home.” We report the results of a WFH experiment at CTrip, a 16,000-employee, NASDAQ-listed Chinese travel agency. Evidence from a Chinese Experiment. We report the results of a WFH experiment at CTrip, a 16,000- employee, NASDAQ-listed Chinese travel agency. Call center employees who volunteered to work from home were randomized by even/odd birth-date in a 9-month experiment of working at home or in the office. But there is skepticism over the effectiveness of this, highlighted by phrases like “shirking from home”. The subject of their research was Chinese travel agency CTrip, where call centre employees who volunteered were randomly assigned to work from home … A rising share of employees now regularly engage in working from home (WFH), but there are concerns this can lead to “shirking from home.” We report the results of a WFH experiment at Ctrip, a 16,000-employee, NASDAQ-listed Chinese travel agency. To note: James Liang is the current CEO of CTrip. Evidence from a Chinese Experiment. Cite . EVIDENCE FROM A CHINESE EXPERIMENT Nicholas Blooma, James Liangb, John Robertsc and Zhichun Jenny Yingd March 2012 Abstract: The frequency of working from home has been rising rapidly in the US, with over 10% of the workforce now regularly work from home. No 18871, NBER Working Papers from National Bureau of Economic Research, Inc Abstract: About 10% of US employees now regularly work from home (WFH), but there are concerns this can lead to "shirking from home." DOI identifier: 10.1093/qje/qju032. Evidence from a Chinese Experiment on Working from Home Home workers increased the minutes they worked on each shift by 9.2 percent. Call center employees who volunteered to WFH were randomly assigned either to work from home or in the office for nine months. 127 Wall St Does Working from Home Work? The views expressed herein are those of the authors and do not necessarily reflect the views of the National Bureau of Economic Research. A rising share of employees now regularly engage in working from home (WFH), but there are concerns this can lead to "shirking from home". Home workers increased the minutes they worked on each shift by 9.2 percent. We report the We report the Nicholas Bloom (University of Stanford), “Does Working from Home Work ? A rising share of employees now regularly engage in working from home (WFH), but there are concerns this can lead to "shirking from home." We report the results of a WFH experiment at Ctrip, a 16,000-employee, NASDAQ-listed Chinese travel agency. The pre-experiment period refers to January 1, 2010, until November 28, 2010. By Nicholas Bloom, John Roberts and Zhichun Jenny Ying -- Stanford University; James Liang -- Beijing University. Work from home led to a 13% performance increase, of which about 9.5% is from working more minutes per shift (fewer breaks and sick-days) and 3.5% from more calls per minute (attributed to a quieter working environment). CEP Discussion Papers from Centre for Economic Performance, LSE. Does Working from Home Work? day of the month). EVIDENCE FROM A CHINESE EXPERIMENT Nicholas Blooma, James Liangb, John Robertsc and Zhichun Jenny Yingd July 2012 Abstract: Over 10% of US employees now regularly work from home (WFH), but there is widespread skepticism over its impact highlighted by phrases like “shirking from home”. EVIDENCE FROM A CHINESE EXPERIMENT Nicholas Blooma, James Liangb, John Robertsc and Zhichun Jenny Yingd July 9, 2013 Abstract: About 10% of US employees now regularly work from home (WFH), but there are concerns this can lead to “shirking from home.” We report the results of a WFH experiment at CTrip, a 16,000- This is an important question that lacks systematic evidence or consensus. Cite . About 10% of US employees now regularly work from home (WFH), but there are concerns this can lead to "shirking from home." Does Working from Home Work? Call center employees who volunteered to … James Liang is the co-founder, former CEO and current Chairman of CTrip. Evidence from a Chinese Experiment. A rising share of employees now regularly engage in working from home (WFH), but there are concerns this can lead to “shirking from home.” We report the results of a WFH experiment at Ctrip, a 16,000-employee, NASDAQ-listed Chinese travel agency. Call center employees who volunteered to WFH were randomly assigned to work from home or in the office for 9 months. day of the month). Abstract: About 10% of US employees now regularly work from home (WFH), but there are concerns this can lead to "shirking from home." A rising share of employees now regularly engage in working from home (WFH), but there are concerns this can lead to "shirking from home". Call center employees who volunteered to WFH were randomly assigned to work from home or in the office for 9 months. EVIDENCE FROM A CHINESE EXPERIMENT Nicholas Blooma, James Liangb, John Robertsc and Zhichun Jenny Yingd November 6, 2014 Abstract: A rising share of employees now regularly work from home (WFH), but there are concerns this can lead to “shirking from home.” Experiment*treatment is the interaction of the period of the experimentation (December 6, 2010, until August 14, 2011) by an individual having an even birthdate (2nd, 4th, 6th, etc. 18871), co-authors Nicholas Bloom, James Liang (who co-founded CTrip and helped to make its productivity data available), John Roberts, and Zhichun Jenny Yang present the results of that experiment. Call center employees who volunteered to WFH were randomly assigned to work from home or in the office for 9 months. Does Working from Home Work? Nicholas Bloom (), James Liang, John Roberts and Zhichun Jenny Ying. In this study, a Chinese firm chose some of its call center workers to work from home, while others (the control group) continued to work in the office. Home > Calendar > "Does Working From Home Work? Call center employees who volunteered to WFH were randomly assigned either to work from home or in the office for 9 months. Home working led to a 13% performance increase, of which 9% was from working more minutes per shift (fewer breaks and sick days) and 4% from more calls per minute (attributed to a quieter and more convenient working environment). evidence from a chinese experiment But there is skepticism over the effectiveness of this, highlighted by phrases like "shirking from home". We report the results of a WFH experiment at CTrip, a 16,000- employee, NASDAQ-listed Chinese travel agency. EVIDENCE FROM A CHINESE EXPERIMENT Nicholas Blooma, James Liangb, John Robertsc and Zhichun Jenny Yingd December 18th, 2012 Abstract: Over 10% of US employees now regularly work from home (WFH), but there is widespread Call center employees who volunteered to WFH were randomly assigned to work from home or in the office for 9 months. All Rights Reserved. Call center employees who volunteered to WFH were randomly assigned to work from home or in the office for 9 months. Nicholas Bloom; James Liang; John Roberts; Zhichun Jenny Ying. No 18871, NBER Working Papers from National Bureau of Economic Research, Inc Abstract: About 10% of US employees now regularly work from home (WFH), but there are concerns this can lead to "shirking from home." DOI identifier: 10.1093/qje/qju032. report. EVIDENCE FROM A CHINESE EXPERIMENT Nicholas Blooma, James Liangb, John Robertsc and Zhichun Jenny Yingd August 18, 2014 Abstract: A rising share of employees now regularly work from home (WFH), but there are concerns this can lead to “shirking from home.” We report the results of a WFH experiment at Ctrip, a 16,000- John Roberts, John H. Scully Professor of Economics, Strategic Management, and International Business, Graduate School of Business at Stanford University, “Does Working From Home Work? We report the results of a WFH experiment at Ctrip, a 16,000-employee, NASDAQ-listed Chinese travel agency. EVIDENCE FROM A CHINESE EXPERIMENT* Nicholas Bloom Summarize The Article, Following All Of Its Sections (introduction, Literature Review Etc.) Evidence from a Chinese Experiment * By Nicholas Bloom, James Liang, John Roberts and Zhichun Jenny Ying. 1 DOES WORKING FROM HOME WORK? For some, working from home is distracting and draining. "Does Working from Home Work? 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