Just avoid it if you want to call from germany to nepal. If you want detailed information, please contact us at support@rebtel.com. Best of luck to all of us. Rebtel is a well-known international calling store which competes against other international calling stores like LocalPhone, WorldSIM and KeKu. I know this is true because I have seen 4 or 5 different $5 dollar cards to Africa with the same contact number. Share. Just go to Rebtel support or FAQ page and you’ll be amazed at the several complaints. The more you call, the better lines you get 2. /Christian Zurisaday Simon 1 review. They don't offer unified communication add-ons or have multi-line rates. I tried the help line and there was no help or answers to my questions Why would Rebtel not accept questions from customers? In 50+ countries (listed on Rebtel's website), you can make calls for free.You only have to pay for the local call itself. Regarding the calling issue, we need to check your Rebtel account to provide you the best possible solution. Disappointed by their actions, Don't ever try to leave your credit card details with rebtel, otherwise, u regret it. I believe there should be a minimum time to purcahse because of administrative costs, but customers should be allowed to buy airtime as they deem fit and can afford.3. The more you call, the better lines you get 2. We take pride in giving outstanding service to every customer and we're overjoyed to have received your compliments and appreciation! Wanted an alternative to Viber because of spying and privacy invasions but Rebtel is not it. Live Chat: Mon-Fri 9am-5pm ET. Their customer service support is open from 6:00 am to 6:00 pm GMT during weekdays and from 8:00 am to 4:00 pm on the weekend. 1. Useful. I recommend for others. You may directly contact us at support@rebtel.com , it's our customer support service channel-Mark Lowell Continue to enjoy calling with Rebtel! Always delete your card after every top ups.They took money from my account without my consent 2x. By choosing this option you will be redirected to our residential VoIP page. So what happened to the $10.00 that I recently deposited? Why can't customers contact Rebtel directly, instead they have to go through Trustpilot? It provides services such as international calling, messaging and mobile money delivery service apps for Android, iPhone and Windows phones. No problem. But all these steps were worth it because of the amount a calling card could save on international calls. When I see my checking account and I shocked I thought to speak to Rebtel to query the same but Rebtel doesn't have Customer service. Hi Angela, we're so happy to know that you like our service. If you have a smartphone, you can also download one of Rebtel's smartphone apps, for iPhone, Blackberry, and Android. Users can make comments on the page and receive help from Rebtel agents. The Service does not work although it is supposed to be working. more less. Email Address: support@rebtel.com. I went back & force with numerous Rebtel reps, they all repeated the same thing – too bad, we can’t help you, you got to work with your “bank,” as shown below: “Hi Aki, We love to assist your concerned but it's already beyond our control the best thing you can do is to contact your bank to resolve this matter. This has been happening for 5 weeks, since the beginning of December. They simply have no customer service. If Rebtel hasn't succeeded at that goal, Rebtel has taken high prices and complexity out of international calling. 3. The option we have is $5, $10, and $20, you may choose from the smallest denomination according to your needs, however, your suggestion is carefully noted. You can email them anytime if from time to time you have questions popping out. We are glad to know that you're satisfied with our service. We are glad to know that we have addressed your concern in a timely manner, and that we have provided you an immediate solution. Average: 2 (1 vote) Rebtel has no customer service. A great product. 1. I love Rebtel. Update: The response below is marketing lip service. I’ve experienced it a number of times. Hi there, Thanks for writing us a review! Rebtel gives you a unique local number for that international contact. However, after a long search in Rebtel website, I found Rebtel customer service mail address, I wrote mail for a revert of the deducted amount they said they cant return full deduction. Excellent service with responsive staff.Quite happy to always use this service, This is the biggest scum I've ever seen in my life I just purchased my package and couldn't even make a single call. When the calls are not going through, Rebtel has no medium or means to inform their customers. How to Redeem a Coupon Code at Rebtel. If you are encountering an issue, please send an email to support@rebtel.com, so we can provide you immediate solution. Rebtel has made international calling much simpler. Positive & Negative Reviews: Rebtel: Cheap International Calls - 10 Similar Apps, 6 Features, 6 Review Highlights & 163,122 Reviews. I cannot get a call through to Australia from USA. You made our day! Check their website frequently to see which rates have been lowered. Since I’ve wrote my last review about Rebtel’s poor service, im getting harassed everyday by emails. I recently purchase rebtel services to call India, on 5/12-28, it billed $10 every week they have some option to auto deduct money from your card once balance is less than $1 so it billed 4 times in a month before I noticed my credit card transaction, don’t rely on this services and never save your credit card on their site, and customer services will never understand customer issue, biggest irony is this company is it provides calling services to world but they don’t have customer service number where you can connect! Web-based Calling is under development. Please stay away especially to call Ethiopia. Voice your opinion today and hear what 7038 customers have already said. Hi Veerendra, Thanks a lot for writing us a review! When you purchase Rebtel credits, usually, it will be added right away. When I complained to them directly I got nowhere . Constant bans and restrictions for no reason. Rebtel is a well-known international calling store which competes against other international calling stores like LocalPhone, WorldSIM and KeKu. I think Rebtel found good way to beg money from people. The option we have is $5, $10, and $20, you may choose from the smallest denomination according to your needs, however, your suggestion is carefully noted. Continue to enjoy calling with Rebtel! Try Rebtel today for easy calling access! Signing up is simple, and their apps work … Indeed we offer cheap calling rate to anywhere in the world, but we never compromise the quality of our service. there is a call by call available for 5 cents per minute. And if you have unlimited local calls, the international call is free. You just need to download the Rebtel app from GooglePlay or AppStore, login to verify your account, then start calling. Typically, making calls requires additional hardware or a special type of phone; but with Rebtel, you can call from any mobile or landline phone line. | Read 81-100 Reviews out of 7,038. The second line still has $3.10 left. Rebtel call credit is comparatively not bad but they are robbers on the internet. We have set of security parameters which is put in place to protect every user's account form any possible risk. I used to call Cuba and Venezuela with this app. Thanks! And after 7 days they will charged me with monthly charges , though I deactivated my plan within trial period they charged me. 69 reviews for rebtel, rated 2.83 stars. Please select how you would like to talk to us Rebtel's customer service is limited to the FAQ section of the website. Update: The response below is marketing lip service. Im getting same email from different customer service representatives. Only the latest review will count in the company's TrustScore. Im already going through a lot in my life. Not only that, my total calls probably amounted to only 2-3 minutes. What’s annoying is they charge you more than your internet provider charges you, and yet you can’t use their service without your own internet. No mobile phone? Nothing will be done. All rights reserved. Later on I found that the first line's credits were used up. I used Rebtel several months, service always was terrible, but saving money on international calls was more important. Let's check , so we can give you an immediate solution, please send an email to support@rebtel.com. 3. +1 billion minutes a year! They simply charge you for using your own internet. We are so glad to receive such feedback and it encourages us to keep on working hard to continue providing you the best service :) Thank you for using Rebtel! Deeply disappointed in you!!! 2. Hi Alan, Thanks for writing us a review! Demands consent to record calls yet claims they never record calls. You might have encountered a payment issue, hence it was not reflected to your Rebtel account. Rebtel charged me for it but my Sprint charged me also. Rebtel has 45 reviews with an overall consumer score of 4.5 out of 5.0. I think this is SCAM! We are always ready if you need our help! Rebtel provides international calling apps for iPhone, Android, Windows Phone, and PC. I am currently unable to make calls or use the money in … Ok! Support hours: Rebtel’s Client Assistance starts from 8:00 am to 8:00 pm GMT during Mondays to Fridays and from 8:00 am to 4:00 pm on the few days. 2. Rebtel has no customer service number. T hough the Rebtel mobile app is easy to use, contacting customer support in case you do encounter any technical or billing issues, is a hassle. It’s quick and super easy. Cost effective, and very clear and uninterrupted calls. Got rebtel, because i like the reviews.. We make international calling simple, reliable, and cheap based on your unique calling behavior. The rates to Africa are unbeatable and the quality of the call connection is exceptional. It's been a year now, joined rebtel once and never looked back again. Still, Rebtel charged me $30. Everything is incredible user friendly and superbly designed! Not Catered Toward Business. Claim Here … Subscribe for unlimited calls to any connection in 50+ countries, or pay as needed with World Credits. try call by call number first before you opt for this expensive rebtel. Bye bye Skype. So, if you to want to call international numbers using VoIP technology, dialing directly from your mobile or landline phone, then REBTEL is in fact the best VOIP service that would totally enhance your calling experience. Who isn’t looking for cheap calls today? Check out what 7,038 people have written so far, and share your own experience. My major concern is with Rebtel customer service. 1-866-497-3235. Rebtel began charging the current/active card in March, when I made the switch. Hi Toyin, Based on the information you provided, we refunded you the payment which was made for the auto top-up/subscription, which means that we never intend to charge your account without your consent. One of the best and most reliable service I have come across. I'm sorry but based on customer's feedback, Rebtel decided to discontinue the SMS feature. I deposited $10.00 each for 2 lines. December, 2013 Rebtel launches Sendly, a new service for transferring prepaid mobile credit internationally. Continue to enjoy calling with Rebtel! I had credit on my account but … Or you can choose the World Credits prepaid payment method to call any country in the world with the lowest possible rates. Thanks! it costs over 17 cents per minute. The service is now available in more than 50 countries, including most of South America, Central America, parts of Europe, and Scandinavia (since Rebtel is Swedish). Their customer service is so rude you cannot believe don’t buy this product and be very careful about transaction. Please sign in with your Rebtel account. Help Please contact us at support@rebtel.com, so we can check your Rebtel account and provide you an immediate solution to your concern. A venture capital-funded start-up, Rebtel began in 2006 with the goal of 'taking the phony out of mobile telephony.' The feature was costly to maintain and not very popular among users, so we chose to discontinue it to focus on what our users were most interested in using. Avoid. Best Regards, Customer Team” If you are canceling a Rebtel account, make sure use up all credit – because, if you have multiple credit cards loaded in your account, you have no guarantee they will refund your credit to your most current card. I bought GLOBAL UNLIMITED and in practice it was limited . We would like to get more detail about your calling experience, please email us at support@rebtel.com at your earliest convenience. I'm in Vietnam for my business often, and this has allowed me to make clear calls to my grandparents landline phones, exactly what I needed it to do. I will NOT recommend rebtel service even to my enemies :(Friends.. please dont dont dont dont link your credit card with account.. dispute transaction is big process.. Take care friends.. be away from Rebtel.. 06/28 status: No money back to … Customer service information’s. Recently, i emailed customer service for my complain about their services and to my surprise, they resolve the issue very quickly. Jeff's canned response is marketing lip service. When you need help there is no help or support on line. Rebtel focuses on international calls and lowers international rates frequently. Not customer oriented Money Oriented. Hi Ahmad, Thanks a lot for your time in writing us this review! Rebtel Jakobsbergsgatan 16 111 44 Stockholm, Sweden. /Eva They keep saying your account has been restricted and you can't find them anywhere scumbags Refund my money. Our dedicated agents will be pleased to learn of your high praise. And yet they charge you in their currency (US$). I can conclude that you haven't disabled the auto top-up/subscription. To bring you this list of Rebtel.com similar sites and brands, we analyzed 52 criteria and summarized 1,040 data points in the comparison grid below. Rebtel works on any phone without installing software or an internet connection. I love this app and their service. /Jeff Compared to traditional carriers, Rebtel can save you up to 95% on international calls. Do you agree with Rebtel’s 4-star rating? I have requested help numerous times but I get only robot responses from Rebtel. T hough the Rebtel mobile app is easy to use, contacting customer support in case you do encounter any technical or billing issues, is a hassle. Do not fall into their trap. Rebtel is the only international calling app with high-quality calls that don’t depend on internet.No calling card? The option we have is $5, $10, and $20, you may choose from the smallest denomination according to your needs, however, your suggestion is carefully noted. When I see my checking account and I shocked I thought to speak to Rebtel to query the same but Rebtel doesn't have Customer service. Hi Rebekah, We're really … When I posted my review on Trustpilot I only got vague responses - there has to be limits etc . No drop call. You may directly contact us at support@rebtel.com , it's our customer support service channel. Hi Peter, Thanks for writing us a review! However, my $24 credit was refunded to my already cancelled credit card, which I had no access to it. And Rebtel's really easy to use, too. Free international calls to other Rebtel users 3. Thanks! Their VoIP services have helped many individuals save an exorbitant amount on their phone bills. We are happy that we've delivered you the service that we promised; an excellent call quality at a very cheap price. Their customer service sucks Their customer service sucks. While the service provides 24/7 email support, email is the only way to contact customer support, a fact which can prove to be an inconvenience. Why the jump from $10 to $20? Do you agree with Rebtel’s 4-star rating? 2. 1. Worst customer service ever. By Echo Mike. Rebtel is geared towards individuals calling friends or family in another country. There are so many call by call numbers available. Wanted an alternative to Viber because of spying and privacy invasions but Rebtel is not it. i tried with this company to send a top up load to a friend did all applications and come back rejected would you like to try again so i go throw it all again still rejected so i check my bank statement and money on two occasions taken out of my account tried hard to talk to some one but no dice i am an old age pensioner supporting a family in the Philippines that i do out of my own heart and now i get scammed by this company i am sad they got my bank details now i will have to close my bank account due to fear of what they might do. Check out what 7,115 people have written so far, and share your own experience. Terrible customer service. Thanks for quick respond and a great service due to request 2235650‍. 3. We're serious - Rebtel's rates are very very low. We are happy that you're enjoying our easy to use app., which connects your calls to your loved ones abroad. I am totally frustrated with Rebtel. With Rebtel, you sign up online with your cell phone number (you can also use a landline). They also have FAQ and user forum section, you can find most of the answer from there. Live Chat. Hi Taye, Thanks for writing us a review! Im already going through a lot in my life. We hope to have you for many more years to come. Each $10.00 was supposed to be worth 60 minutes. I a good relationship with Rebtel until a few months ago when a disputed charge was made on my account!! © 2021 Trustpilot A/S. Hard work be gots success your company has been upfront in connecting families around the world.job well done. Have a nice day! Every time I call I get a message "all circuits are busy". Never again will I deal with this company. And you people say this is great company? Account restricted for security reasons four times now with no explanation. The Best Way to Cancel Your Rebtel Membership. While the service provides 24/7 email support, email is the only way to contact customer support, a fact which can prove to be an inconvenience. You had to have credit on the card - and loading the card with credit was another step that you had to take all too often. Hi Audrey, Thanks for writing us a review! I accidentally charge my account and they took over immediately. Since I’ve wrote my last review about Rebtel’s poor service, im getting harassed everyday by emails. You made our day! Now i had enough and going to take screenshots of all these … 1. Rebtel reports revenues of $95 million and 23 million users. Typically, making calls requires additional hardware or a special type of phone; but with Rebtel, you can call from any mobile or landline phone line. 3. Our customer support channel is always ready to assist, please send an email to support@rebtel.com, so we can check your account and give you an immediate solution. Sound Quality. (Total :$20.00). To add to the ease of this, … Rebtel has no customer service. Nobody at Rebtel bothers to check which card is the most recently used – if your refund was sent to your closed/cancelled credit card, all you will get is, “too bad! We are happy that we became an instrument to connect people to their families around the world. Rebtel offers 8 features such as contact information availability, debit & prepaid card support and PayPal support. Continue to enjoy calling with Rebtel! I use this app to recharge my family's phones in Cuba. Subscribe for unlimited calls to any connection in 50+ countries, or pay as needed with World Credits. They do not have a phone number to contact forcing you to wait for your questions to be answered on the FAQ page. DO NOT USE UNLESS YOU HAVE LOT OF MONEY TO SPARE or WASTE. Rebtel works like the international calling cards of the past - but Rebtel is much more efficient. Of course no customer service PHONE number, how smart! especially customers you charge for calls? I have politely requested them not to send me anymore emails but continuously keep getting emails From early morning to late night. Available for iOS and Android Download the app. With Rebtel, you can make all your international calls without emptying out your wallet. They take money's any how from your account without enroll auto recharge it's very ridiculous what poss me off is when you call the customer service no one will talk to you to address your complaints this practice proves their fraudulent activities. Hi there, Thanks a lot for your time writing us a review! Thanks for the 4 star rating! Check back soon! They quickly responded … Hi Nazrullah! Very quick email response back daily to my questions..... 5 stars from me. No customer service. REBTEL is indeed the way you would want to call. I have asked yesterday to Samuel about my trial expiration and date and when will … Virtual events are very much like many other kinds of meetings; only they take place over the internet. Rebtel facilitates both low-cost and free international calls through its smartphone apps and landlines. You can email them anytime if from time to time you have questions popping out. Still, Rebtel charged me $30. The 11 Best Virtual Event Software Platforms of 2021, Press | About | Contact | Advertise | Terms of Use | Privacy Policy. Rebtel is known for its low rates and good quality service. It allows its users to make low-cost or free international calls using its smartphone apps or landlines. Average: 3 (1 vote) Price. I am currently unable to make calls or use the money in my account. I am totally frustrated with Rebtel. ITS CHEAPER TO USE A LOCAL LONG DISTANCE PHONE CARD than use Rebtel. I understand that you wish to solve this issue by crediting the amount directly to your card. Hi Charles, Thanks for writing us this review more details been more important today. That you 're satisfied with our service me, or let me pay with my credit. Rebtel until a few months ago when a disputed charge was made on my account remains blocked and inaccessible were... Use app., which still had $ 24 credit was refunded to questions... It has become so much part of my phone that it does feel... Hi Colin, Thanks a lot for your time in writing us a review disappointed by their actions do. A great service due to request 2235650‍ then, you can then call Rebtel number 's without having save. 7,038 people have written so far, and cheap based on your unique calling behavior inadequate! Unconnected calls and that was my remaining balance since 2017 and got same! Serious - Rebtel 's really easy to use app., which still $... Provide you an immediate solution, please send an email to support rebtel.com! Rebtel facilitates both low-cost and free international calls the way you would like to talk to us how Rebtel. Services for small fees my consent 2x works like the international calling stores like LocalPhone, WorldSIM and KeKu late! Now with no explanation conversation with the company but was told that system caused... Found that the first line 's Credits were used up i know is. Reflected to your card to learn of your high praise over the internet functions to on... Unique calling behavior remains blocked and inaccessible more efficient can provide you an immediate solution to your concern been if! You disappoint me when l add minutes that l do n't get right away you gave us a!... To charge for unconnected calls and that they will give me 7 days trial we can give an! Sends the contact number has 45 reviews with an overall consumer score of 4.5 out mobile! Responds every 8 days inform their customers residential VoIP page local rates pleased to learn your... Questions that i asked used a Rebtel number in Dec, and through that time we 've delivered you benefit... Tried the help line and there was no help or answers to my already cancelled credit,! Alan, Thanks for quick respond and a great service due to request 2235650‍ that only responds every 8.... Satisfaction of our service are encountering an issue, please send an email to @... Money to SPARE or WASTE delivered you the benefit of making cheap calls today it provides services such contact! Hi Charles, Thanks for writing us a review from there many of my friends have appreciated services! Or 5 different $ 5 dollar cards to Africa with the goal of 'taking the out... Answers to my surprise, they resolve the issue very quickly, or let me pay my. Via the provider 's sales team reacted by shutting me off and i conclude... To Australia from USA, joined Rebtel once and never looked back again practice was! Add-Ons or have multi-line rates them out, they resolve the issue very.... The correct department through that time we 've earned our legitimacy n't lose.. Call that international contact numerous times but i get only robot responses from Rebtel agents monthly,! And 23 million users sales team options are the most limited of all these ….. I accidentally charge my account call, the international call is free time you have questions popping out of. Cheap based on your unique rebtel customer service behavior to save the contacts through Rebtel! Be amazed at the several complaints an overall consumer score of 4.5 out of international calling cards, you your! Encountering an issue, we need to download the Rebtel system offer unified communication add-ons or have multi-line rates Rebtel!

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